Troubleshooting Help for Subscribers

If you are a subscriber, you have available to you help desk and technical support 24 hours a day, seven days a week through our partners at OARnet and The Ohio State University.

Help Desk

7:00am– 12:30am (Eastern Time) Seven days a week
12:30am – 7:00am (Eastern Time) On a call-back basis
Call +1-800-627-6420

Email

Send an email question to commons-techsupport@internet2.edu.

Resources

To learn about networking issues, firewalls, audio/video basics, and more, visit our H.323 Tools page and our H.323 Resources page.

Feedback

Fill out a feedback form and tell us what we can do to serve you better.